An exciting opportunity has arisen for a Housekeeper at Bury St Edmunds Women’s Aid Centre. You will work as a member of the team to provide an efficient and effective housekeeping and cleaning service to the Refuge accommodation and Outreach Centre, and ensure that a high standard of health and safety and hygiene are maintained at all locations to the expectations of the organisation.

Location West Suffolk

Work pattern 16 hours per week (working pattern to be confirmed)

Salary £17,364 pro rata

Job description 

The Housekeeper is:

  • To work as part of a team.
  • To organise and review the residents’ weekly and monthly cleaning rota.
  • To supervise the weekly household shopping.
  • To maintain stocks and supplies.
  • To carry out minor repairs, DIY as necessary/practicable.
  • To ensure on the vacation of bedrooms that the room is thoroughly cleaned and inventory is checked and prepared for a new resident.
  • To develop a relationship with each resident that encourages co-operation and understanding of the residents’ role in household tasks. This could include individual assistance if necessary to enable a resident to participate fully.

The Housekeeper is responsible for:

  • Ensuring the effective maintenance of all internal and external areas of the buildings.
  • Checking bed linen and bedroom inventories.
  • Inventories and condition of all communal areas (excluding playroom/playroom equipment and baby equipment).
  • Identifying and reporting all breakages, damage, repairs to fixtures, fittings and equipment.
  • Check First Aid boxes and replenish where necessary.
  • The cleanliness and tidiness of the outreach centre.


  • Full UK Driving Licence required

Housekeeper tasks and duties


  • To organise and review cleaning rotas of communal areas.
  • To supervise implementation of household cleaning.
  • To assist, where appropriate, those who require practical help.
  • To ensure, on departure, a resident’s room is stripped, cleaning and prepared for the next resident.
  • To maintain the cleanliness of the outreach centre and ensure it is stocked with the required cleaning products and materials.


  • To check equipment in communal areas and report losses to the Administrator.
  • To check inventories whilst (bed) room is empty and replenish where necessary.
  • To orientate new residents to items/equipment inventory in bedroom.


  • To identify items required to Administrator to maintain adequate supply (ie water filters, hoover bags, etc).
  • To be responsible for maintenance and safe storage of materials and equipment.


  • To identify and report damages to the Administrator.
  • To implement routine repairs and minor DIY.

Liaison and Working with Residents:

  • To develop a relationship with each resident that encourages their co-operation in fulfilling household tasks.
  • To promote understanding of individual’s role, dependant on personal circumstances and needs to the individual and to the rest of the residents, if necessary.

Staff Responsibilities:

  • To attend staff meetings during working hours.
  • To function as a member of the staff team taking initiative at times of emergency/incident.
  • To assist with fire alarms and safety checks.

Person specification 

Qualification/ Education/Training:

  • Manual Handling  – Desirable
  • Food Handling – Desirable


  • Experience of working in a similar role – Desirable


  • Knowledge of safe food storage – Desirable
  • Knowledge of Health & Safety – Desirable

Skills & Competencies:

  • Good Communication skills – Essential
  • Ability to negotiate & arbitrate – Essential
  • Strong prioritisation skills – Desirable
  • Ability to manage own work – Essential
  • Driving Licence – Essential

Personal attributes:

  • Self-motivated – Essential
  • Self-assured personality – Desirable

How to apply

Download the application form here: Application Form

For further information contact:

Closing date29th April 2022

Interview date 4th May 2022


Location Bury St Edmunds, Suffolk

Salary £22,129 per annum

Work pattern 37 hours per week, Fixed term for 1 year
Required as soon as possible.

Job Description
This role involves working closely with women and their children who are living in our refuges escaping domestic violence and those in the community. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment. You will work in a team and provide care over 7 days.

You will:

Support our service users (residential and community outreach, including young persons) to access local mental health services, to manage their medication, to access counselling and other specialist services and work with them to rebuild their self-esteem and self-confidence make risk assessments in relation to service users and inform the line manager of any risks ensure that all women and children are able to access a quality service in accordance with Bury St Edmunds Women’s Aid Centre’s equal opportunities policy. Provide any reports or monitoring statistics as required.

How to apply

To apply, please email all applications to:

Closing date: 22 April 2022

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an Enhanced Disclosure to be made to the Criminal Records Bureau for details of any previous criminal convictions.